Usable Knowledge Thoughtful Connections in a Globalized World A tool to help students communicate effectively with peers from different places, cultures, and backgrounds Posted April 15, 2025 By Elizabeth M. Ross Diversity, Equity, and Inclusion Global Education Connecting with and learning about peers from other places, cultures, and backgrounds can be an exciting and enriching experience for many young learners. Students need guidance on the appropriate sensitivity and thoughtfulness that is needed for intercultural dialogue, though, to avoid misunderstandings. A tool developed by researchers at HGSE’s Project Zero (PZ) helps young people avoid missteps “such as making assumptions, stereotyping, or viewing one’s own culture or perspective as the norm.”The tool, named the Three O’s, includes helpful tips for students aged 10 and up shaped by conversations with PZ researchers and learners who have participated in The Open Canopy intercultural exchange program. For more than a decade the initiative, formerly known as Out of Eden Learn, has grouped students from across the world, with different socioeconomic and cultural backgrounds, for shared learning experiences through its online platform. The Three O's Over the years, the researchers have identified three persistent behaviors across all age groups and cultural settings that create barriers to thoughtful and effective conversations:Overgeneralization — making assumptions or using stereotypes about a whole group of individuals.Overconfidence — underestimating complexity and nuance and inflating one’s understanding of the world or different people. For example, people who are overconfident can assume that their perspective is the norm and are not interested in hearing different opinions.Othering — considering oneself and one’s own opinion as more important than others; may demonstrate “pity or disrespect toward others.” A recently published manual, The Open Canopy Handbook — written by current Project Zero co-director Liz Dawes Duraisingh and former director Shari Tishman — includes the Three O’s tool and many other resources for educators. Dawes Duraisingh describes the Three O’s tool as helping students interpret what happens “either in the world around them or specifically to them,” both in-person and online. One example, shares Dawes Duraisingh, involves an African American student who told the researchers that people sometimes ask him if he celebrates Kwanzaa, when in fact his family doesn't. In this situation, he thought that people made “generalizations based on his appearance,” she explains. In another example, the Three O’s tool helped a student to realize that in a geography assignment she had made sweeping generalizations about miners in Indonesia and had overlooked the complexity of their varied stories. Meanwhile, many students talked about the prevalence of the Three O’s on their social media feeds.How to Avoid the Three O’sThe PZ researchers advise learners to:Take an inquiry mindset and ask lots of questions. For example, a student might say to another learner from a different country: “I appreciated learning about your experience. Do many people in your community do the same thing?”Be cautious and thoughtful about the words they use and avoid making broad and sweeping statements.Think deeply about other people’s perspectives and what might be shaping their opinions and ideas and to be generous when considering or attempting to interpret their intentions.Refrain from what Dawes Duraisingh describes as becoming the “Three O’s Police.” If students become “too extreme” in trying to avoid the Three O's they will “never be able to say anything,” she says. Instead, the framework advises students to, “keep calm and be generous in [their] interactions, even if [they] think someone is engaging in the Three O’s.”Practice humility. The world is a complex place — acknowledge your own limitations and that you still have lots more to learn.How to Get the Most Out of the Three O’s ToolThe handbook also features a series of questions that students can ask themselves as part of the learning process:How might people from the communities or places I am referring to feel about what I am saying? How would I feel if someone said this about me?Am I speaking on behalf of other people?In what ways can I connect while acknowledging differences?What other perspectives could I account for?What information or assumptions am I relying on? Where did they come from? Are they credible and reliable? How do I know? Additional Resources: The Three O's The Open Canopy Handbook Students from Around the World Slow Down to Connect, Share Stories Online Creating a Culture of Inquiry in Schools Teaching Students to Listen and Talk Across Differences Usable Knowledge Connecting education research to practice — with timely insights for educators, families, and communities Explore All Articles Related Articles News Unlearning Toward a Fresh Perspective Professional education alumnus pushes the boundaries of Italian academia Usable Knowledge Creating a Culture of Inquiry in Schools New research shows the benefits of slowing down to promote deeper and more meaningful learning in the classroom Usable Knowledge Students from Around the World Slow Down to Connect, Share Stories Online A program that has long-supported meaningful intercultural exchange and worldwide educational partnerships leans into mission in polarized times